Frequently Asked Questions

Add new device

Why is my light bulb not blinking?
https://faq.plusminus.ai/faq/detail.html?qid=1000098

Why is my light bulb not flashing?
https://faq.plusminus.ai/faq/detail.html?qid=1000097

How to get a device ID?
https://faq.plusminus.ai/faq/detail.html?qid=1000096

Samsung Galaxy 10 cannot save the function
https://faq.plusminus.ai/faq/detail.html?qid=1000095

How to configure the device with spectrum router?
https://faq.plusminus.ai/faq/detail.html?qid=1000092

Why does the App say "No WiFi" when trying to connect a device ?
https://faq.plusminus.ai/faq/detail.html?qid=1000089

Why is my device offline?
https://faq.plusminus.ai/faq/detail.html?qid=1000081

Failed to discover new devices using Echo.
https://faq.plusminus.ai/faq/detail.html?qid=1000080

How to connect devices with AP mode?
https://faq.plusminus.ai/faq/detail.html?qid=1000073

How to create Automations?
https://faq.plusminus.ai/faq/detail.html?qid=1000071

How to use hotspot to connect smart device?
https://faq.plusminus.ai/faq/detail.html?qid=1000069

Why smart device cannot connect to 5GHz WiFi?
https://faq.plusminus.ai/faq/detail.html?qid=1000068

How to add a smart light switch?
https://faq.plusminus.ai/faq/detail.html?qid=1000065

Factory reset
https://faq.plusminus.ai/faq/detail.html?qid=1000063

How to use google wifi mesh to connect smart device?
https://faq.plusminus.ai/faq/detail.html?qid=1000061

TV light strip controller won’t work
https://faq.plusminus.ai/faq/detail.html?qid=1000058

Burnt out, does not work, Bulb flickering,does not turn off
https://faq.plusminus.ai/faq/detail.html?qid=1000051

How to add a smart light strip?
https://faq.plusminus.ai/faq/detail.html?qid=1000050

How long will the verification code be effective?
https://faq.plusminus.ai/faq/detail.html?qid=1000049

How to connect to a new router/change network?
https://faq.plusminus.ai/faq/detail.html?qid=1000046

How to connect device if needs to login on website?
https://faq.plusminus.ai/faq/detail.html?qid=1000043

How to add a smart bulb?
https://faq.plusminus.ai/faq/detail.html?qid=1000040

Failed to connect device.
https://faq.plusminus.ai/faq/detail.html?qid=1000031

How to recognize the 2.4 or 5 GHz WiFi?
https://faq.plusminus.ai/faq/detail.html?qid=1000029

My lamp use a 3 way bulb can I replace it with this?
https://faq.plusminus.ai/faq/detail.html?qid=1000024

How to use the same switch to control multiple bulbs at the same time?
https://faq.plusminus.ai/faq/detail.html?qid=1000022

Did these work on the Z-Wave or zigbee Wireless protocol?
https://faq.plusminus.ai/faq/detail.html?qid=1000018

How to add a smart plug?
https://faq.plusminus.ai/faq/detail.html?qid=1000014

 

Operation and Function

Why I cannot login after change the password?
https://faq.plusminus.ai/faq/detail.html?qid=1000094

How do I share a device?
https://faq.plusminus.ai/faq/detail.html?qid=1000093

Regular Members
https://faq.plusminus.ai/faq/detail.html?qid=1000090

Why does the App say "No WiFi" when trying to connect a device ?
https://faq.plusminus.ai/faq/detail.html?qid=1000089

Why my light turned on after a power outage?
https://faq.plusminus.ai/faq/detail.html?qid=1000088

Why is my device unresponsive in Alexa and Google Home?
https://faq.plusminus.ai/faq/detail.html?qid=1000086

How to trigger a scene using third party apps (Alexa or Google Home)?
https://faq.plusminus.ai/faq/detail.html?qid=1000085

How to trigger an automation using third party apps(Google and Alexa)?
https://faq.plusminus.ai/faq/detail.html?qid=1000084

Light switch Indicator light blinking red
https://faq.plusminus.ai/faq/detail.html?qid=1000079

How to delete room?
https://faq.plusminus.ai/faq/detail.html?qid=1000077

How to find the Mac Address?
https://faq.plusminus.ai/faq/detail.html?qid=1000074

If you cannot find devices or add device, please select one home
https://faq.plusminus.ai/faq/detail.html?qid=1000072

How to remove device?
https://faq.plusminus.ai/faq/detail.html?qid=1000066

Cannot share to new member
https://faq.plusminus.ai/faq/detail.html?qid=1000064

Can we use light bulb with 3-way switch?
https://faq.plusminus.ai/faq/detail.html?qid=1000060

How to group and control devices together?
https://faq.plusminus.ai/faq/detail.html?qid=1000059

How to connect two smart light strip together?
https://faq.plusminus.ai/faq/detail.html?qid=1000057

Google Home control the light bulb via voice command
https://faq.plusminus.ai/faq/detail.html?qid=1000056

Create scene
https://faq.plusminus.ai/faq/detail.html?qid=1000055

Change name
https://faq.plusminus.ai/faq/detail.html?qid=1000054

Add a new member
https://faq.plusminus.ai/faq/detail.html?qid=1000053

Set up Schedule
https://faq.plusminus.ai/faq/detail.html?qid=1000052

Power off later than the schedule time
https://faq.plusminus.ai/faq/detail.html?qid=1000048

How to set sunrise/sunset?
https://faq.plusminus.ai/faq/detail.html?qid=1000042

How to get the device back online ?
https://faq.plusminus.ai/faq/detail.html?qid=1000034

Can smart bulb be used outside?
https://faq.plusminus.ai/faq/detail.html?qid=1000026

Can these be programmed to change colors automatically like Scenes in Phillips Hue?
https://faq.plusminus.ai/faq/detail.html?qid=1000021

 

The third party control

Where's my account name(Username)?
https://faq.plusminus.ai/faq/detail.html?qid=1000091

How to use Google Home or Amazon Alexa to control device groups?
https://faq.plusminus.ai/faq/detail.html?qid=1000075

Cannot control device in Amazon Alexa App
https://faq.plusminus.ai/faq/detail.html?qid=1000067

How to connect IFTTT?
https://faq.plusminus.ai/faq/detail.html?qid=1000035

Connect to Google Home with PlusMinus action
https://faq.plusminus.ai/faq/detail.html?qid=1000033

Connect to Alexa with PlusMinus Skill
https://faq.plusminus.ai/faq/detail.html?qid=1000030

Can i turn smart device on/off from anywhere with my phone?
https://faq.plusminus.ai/faq/detail.html?qid=1000025

Siri shortcuts
https://faq.plusminus.ai/faq/detail.html?qid=1000019

Echo Alexa voice command for light bulb
https://faq.plusminus.ai/faq/detail.html?qid=1000017

 

The third party control

What is the color temperature of smart bulbs?
https://faq.plusminus.ai/faq/detail.html?qid=1000028

How long do the bulbs last?
https://faq.plusminus.ai/faq/detail.html?qid=1000027

What is the exact diameter of light bulb?
https://faq.plusminus.ai/faq/detail.html?qid=1000016

Is it about the width of a standard bulb? We need to know if they will fit our current light fixtures.
https://faq.plusminus.ai/faq/detail.html?qid=1000015